Shipping options are provided at the time of checkout.
We determine the most efficient shipping carrier for your order. The carriers we use are Federal Express (FedEx) and the U.S. Postal Service (USPS). Most orders ship by FedEx. As a general rule single items weighting 10lbs or more will ship FedEx. Individual pints and quarts ship USPS. Please allow 5-10 for delivery (Monday through Friday, not including holidays).
International orders ship USPS. Please contact customer service (800-878-1492) if you have any questions.
◦ What is your return policy?
We guarantee your complete satisfaction or you can return the unused product within 30 days for a full refund. In over 26 years of Mer-maid® Product sales we have never had a dissatisfied customer.
◦ Who pays for shipping on a return?
This depends on the reason for the return. If you changed your mind and are returning a product, we will not cover the shipping. If we made a shipping mistake , then we will cover the shipping. If you are dissatisfied with the products effectiveness you may return the unused portion for a full refund, you pay the shipping.
◦ How will you credit me back for my return? We usually credit back the same card used to originate the purchase.
◦ How long will my return/refund take to process? This depends on the nature of the return. A simple returned product is usually credited within a week of it arriving at our warehouse.